IBPS CRP CSA-XVI 2026: Customer Service Associate (Clerk) Recruitment

The Institute of Banking Personnel Selection (IBPS) has released the recruitment notification for CRP CSA-XVI 2026 to fill Customer Service Associate (CSA) posts, commonly referred to as Clerk roles. This recruitment is for 11,403 vacancies across 11 participating public sector banks. Candidates who meet the eligibility conditions—especially educational qualification and age requirements—can apply online through the official IBPS website.

IBPS has announced a total of 11,403 Customer Service Associate (CSA) vacancies under advertisement number CRP CSA-XVI. The online application process starts on 2026-08-01 (from 12:01 AM onwards) and closes on 2026-08-21 (till 11:59 PM). Applications must be submitted online only. Selection will be based on multiple stages, including an Online Preliminary Examination, Online Main Examination, Local Language Proficiency Test (LLPT), Document Verification, and Medical Examination.

Important Dates

Vacancy Details

IBPS has notified a total of 11,403 vacancies for the post of Customer Service Associate (CSA) / Clerk under CRP CSA-XVI. The vacancies are distributed across 11 participating public sector banks. A category-wise or bank-wise vacancy breakup is not provided in the supplied notification text.

Eligibility Criteria

Educational Qualification

Candidates must have a Bachelor’s degree in any discipline. In addition to the degree, candidates are required to have computer literacy and local language proficiency as specified for the Customer Service Associate (CSA) / Clerk post.

Age Limit

The age limit for applying is between 20 and 28 years. The cutoff date for calculating age is 2026-08-01. Age relaxation will be provided as per the rules applicable to reserved categories.

Application Fee

Payment of the application fee must be made online only using options such as Debit Card, Credit Card, Net Banking, or UPI.

How to Apply

1. Go to the official website: www.ibps.in.
2. On the homepage, find the “CRP CSA” section and select “CRP CSA XVI”.
3. Click on “Click Here for New Registration” and complete the basic registration to generate a Registration ID and Password.
4. Log in during the application window (from 2026-08-01 to 2026-08-21) and fill in the detailed online application form carefully.
5. Upload the required scanned documents, including photograph, signature, left thumb impression, handwritten declaration, and the 10th certificate.
6. Pay the prescribed application fee online using the available payment methods (Debit/Credit Card, Net Banking, or UPI).
7. Submit the application form and download/print the final application receipt for future reference.

Salary & Pay Scale

Selected candidates will be placed in the clerical cadre with a pay scale of 24050 to 64480 per month. Other allowances will be applicable as per the rules of the respective participating public sector bank.

Selection Process

The selection process for IBPS Clerk Recruitment 2026 (CRP CSA-XVI) includes the following stages: (1) Online Preliminary Examination, (2) Online Main Examination, (3) Local Language Proficiency Test (LLPT), (4) Document Verification, and (5) Medical Examination.

Eligible candidates should complete their online application between 2026-08-01 and 2026-08-21 to ensure they meet the deadline for CRP CSA-XVI 2026.